Privacy Policy

This policy explains what information Van Isle Gift Baskets collects, why, and how it is handled. Our website is https://vanislegiftbaskets.com.

Information we collect

When you place an order, create an account, or contact us, we collect the details you provide — such as your name, email address, phone number, and billing and delivery addresses — along with the contents of your order or message. Our forms include a hidden spam-prevention field; we do not use its data for any other purpose.

How we use it

We use your information to process and deliver your order, respond to enquiries, provide customer support, and keep records required to run the business. We do not add contact-form, enquiry or checkout customers to any marketing list without separate, explicit consent.

Service providers

We rely on trusted third parties to operate the site: our hosting provider (Kinsta) stores the website and its data; our payment processor handles card payments directly and securely, so full card details do not pass through or get stored on our website; and a transactional email service delivers order and enquiry emails. Each provider only receives the information needed to perform its role.

Cookies and analytics

The site uses cookies necessary for shopping-cart and checkout functionality. If we enable website analytics, it will be used to understand general site usage in aggregate; we do not send personal order or form details into analytics tools.

Retention and your rights

We keep order and account records for as long as needed to fulfil orders and meet legal and accounting obligations. You may request access to, correction of, or deletion of your personal information by contacting us through our contact form, subject to any records we are required to keep.