Returns

Because our baskets contain food, beverage and other perishable or consumable items, our returns approach is a little different from a typical shop.

Perishable and consumable items

For food-safety reasons, we’re generally unable to accept returns or exchanges once a basket has been delivered. If there is a problem with your order, please contact us and we’ll make it right.

Damaged, spoiled, incorrect or missing items

If a basket arrives damaged or spoiled, or if something is incorrect or missing, contact us as soon as possible after delivery — ideally within 48 hours — with a description and a photo where possible. We’ll arrange a replacement, a substitution of equal or greater value, or a refund as appropriate.

Changes and cancellations

We can often adjust or cancel an order before it has been prepared or dispatched. Contact us as early as you can and we’ll let you know what’s possible.

Incorrect or unclaimed addresses

Please double-check the delivery address at checkout. Deliveries that fail because of an incorrect address, or that go unclaimed or refused, may not be eligible for a refund; we’ll always try to help resolve the situation.

How to reach us

Please use our contact form for any returns or delivery concern, and we’ll respond as soon as we can.